Home | Contact us | Links | Archives | Search

Issue 661 -- 28th March - 3rd April, 2015

Front Page

Somaliland News

News Headlines

Interpeace Cancels Voter Registration Contract

Somaliland’s ‘Unsung Heroes’

Local and Regional Affairs

New Procurement Service Helps Worldremit Deliver Its Customer Management Vision

Dubai Government Establishes P&O Ports Subsidiary

Somaliland Government Allows Use Of Airport Against Al-Houthis

DIFC Courts Expected To Unfreeze Assets Of Dubai Businessman Following Djibouti Dispute

Girls’ Education In Somaliland: The Start Of A Quiet Revolution

UK Appoints New Ambassador To Somalia

New Minister Of Finance Zamzam Adan ‘ Received’ Overwhelming Support


How Long Will The Anti-ISIS Marriage Of Convenience Last?

Features & Commentary

Conflict Assessment Northern Kenya And Somaliland

‘Wonderful Somaliland’: Self-Declared Country Aims For Spot On Tourist Map

Dirty Hands: Why Biometric Voting Fails In Africa - And It Doesn't Matter In The End

Only A Crazy Man Would Go To Somali Territory

International News


Somaliland: UK Asked To Push For UN Recognition

DANIDA’s Job Profile Depicts Somaliland—As a Terrorist Haven

New Procurement Service Helps Worldremit Deliver Its Customer Management Vision

PeopleTECH’s ESP service targets high-growth firms looking for the right customer experience technology but lacking the procurement resource to find it
London, UK – 26 March, 2015 – Customer management consultancy PeopleTECH has launched a new technology procurement service, aimed at helping high-growth companies deliver their customer management vision.
The new service - Evaluate, Select, Procure (ESP) has already been used by online money transfer firm WorldRemit, which deployed ESP to ensure its customer management technology continued to improve and evolve as the company grew. ESP procured technology for WorldRemit that included New Voice Media’s ContactWord, SalesForce’s Service Cloud and Bloomfire's knowledge sharing software.
“WorldRemit has seen extraordinary growth over the past year or so and our success is based on delivering a first-class customer experience at all times,” said Ismail Ahmed, CEO, WorldRemit. “Knowing exactly which tools and technologies are most suited to our needs is crucial to that success. PeopleTECH‘s ESP helped us get the right systems in place, ensuring the customer experience stays constant as we grow the business.”
ESP involves a team of PeopleTECH’s experienced consultants undertaking an initial evaluation of their customer’s overall business strategy and customer management requirements, during a consultation with senior stakeholders within that organization. Each ESP project is then tailored to address that customer’s specific concerns, matching the right vendor and the right technology to improve the customer experience.
Once those needs have been identified and agreed, the ESP team will recommend two potential vendors for each particular technology requirements, ranging from CRM to ERP, and HR software to a telephony platform. After a thorough evaluation process, the vendor will be selected. The ESP team will then manage all further elements of the procurement process, including negotiation with preferred vendor to meet the specific customer requirements and negotiation of vendor Statement of Work (SOW).
“Mid-sized and high-growth firms rarely have a bespoke procurement team and aren’t usually set up to manage the procurement process in a way that more established firms are,” said Mike Hughes, MD, PeopleTECH. “Senior teams at high-growth firms have so much on their plate, dealing with vendor procurement teams can take their focus from other areas of the business. ESP takes the strain that procurement can place on an organization and our consultants know which technologies are going to be most appropriate for a company’s specific customer management needs.”
PeopleTECH is a customer management consultancy that advises organizations on how to deliver the right customer experience via people, processes and technology. The launch of ESP follows the recent launch of DARE (Discovery, Analysis, Recommendations for change, Evolve), the contact center evaluation service which improves contact center performance.
About PeopleTECH
PeopleTECH is a customer management consultancy that advises organizations on how to deliver the right customer experience via people, processes and technology. Founded in 2002, PeopleTECH combines experience working with some of the world’s biggest companies, with a deep understanding of digital transformation, helping to drive efficiency and profitability by offering a bespoke and agile approach to improving the customer journey. The company provides a variety of consultancy services, including procurement service Evaluate, Select, Procure (ESP) and DARE (Discovery, Analysis, Recommendations for change, Evolve), a contact center evaluation service.
For further information contact:
Paul Allen – Rise PR
[email protected]
07515 199 487









Home | Contact us | Links | Archives | Search